Privacy Policy

1. Introduction

KompleteB2B ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal data when you visit kompleteb2b.co.uk, engage our services, or interact with us as a business contact.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

KompleteB2B is a B2B growth and lead generation business operating across the UK, UAE and global markets. For the purposes of data protection law, KompleteB2B acts as the data controller for personal data processed through our website and the data processor for client campaign data where applicable.

Contact: sags@kompleteb2b.co.uk

3. What Data We Collect

We collect and process the following categories of personal data:

• Contact details — name, business email address, phone number, job title and company name, submitted via our website forms or provided directly
• Business data — company size, industry, and other firmographic information used to assess fit for our services
• Usage data — pages visited, time spent on site, referral source and device/browser information, collected via cookies and analytics tools
• Communication records — correspondence between you and KompleteB2B via email, forms or calls

4. How We Use Your Data

We process personal data for the following purposes, each with a lawful basis under UK GDPR:

• To respond to enquiries and provide requested information (legitimate interest / contract)
• To deliver, manage and report on B2B lead generation campaigns on behalf of clients (contract / legitimate interest)
• To send marketing communications where consent has been given, or under legitimate interest for relevant B2B contacts with a clear opt-out (consent / legitimate interest)
• To improve our website and services through aggregated, anonymised analytics
• To comply with legal and regulatory obligations

5. Data Sharing

We do not sell personal data. We may share data with:

• Trusted sub-processors who support our operations (e.g. email and CRM platforms such as Mailchimp, hosting providers such as Netlify, calendar and scheduling tools such as Google Workspace) — each bound by data processing agreements
• Clients, where data has been collected or processed as part of a contracted lead generation campaign
• Regulatory or law enforcement bodies, where required by law

6. International Transfers

As we operate across the UK, UAE and globally, personal data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent adequacy protections, to maintain the same level of protection required under UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Campaign-related data is retained for the duration of the active client engagement and securely deleted or anonymised thereafter, in line with our data hygiene practices.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time, where consent is the basis for processing
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including access controls, encrypted storage where applicable, and regular review of our data handling practices.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sags@kompleteb2b.co.uk.